360 Management

local expertise, professional results.

Experience seamless property management with 360 Management! Serving Niagara Falls to Buffalo, we offer comprehensive services tailored to your needs. Enjoy our flexible floor plans and reliable communication.


Proudly woman-owned!

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Who we are

Welcome to 360 Management, your trusted partner for comprehensive property management across all of Western New York (WNY). Operating strategically from our offices in Niagara Falls and Buffalo, our woman-owned business and brokerage excels in managing both residential and commercial properties, and we also provide expert REO management services for banks handling foreclosed distressed properties. From single-family homes and apartment complexes to retail spaces and offices, our services encompass tenant/lessee placement through full management, always prioritizing the satisfaction of owners and occupants. We pride ourselves on excellent communication and flexibility, offering adaptable floor plans and varying pet policies for our residential clients. Experience seamless property management, including REO expertise, with the local knowledge of 360 Management.

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Great local property & development company who really do care about Niagara Falls and our community. Found me my ideal apartment in under a week and made the whole viewing and leasing process easier than any other management company I've dealt with. Fair pricing and phenemonal service as well great transparency. I reccomend Red Door/360 to anyone looking to rent or any owners looking for managers, in Buffalo-Niagara

Serge DelGrosso

General Questions

Hi there! Have some questions about our company? Find the answers below. 

  • What are your business hours?

    Monday-Friday, 9 AM - 5 PM.

  • How do I pay my rent?

    Log into your online portal to pay your rent. If you are not yet registered, please create an account here!

  • How do I submit a maintenance request?

    Please submit a maintenance request through the tenant portal. 

    1. From the Home or Maintenance tab, click Request Maintenance.
    2. Enter a detailed description of the issue, upload one or more photos of the item needing attention, give the property manager permission to enter with their key, then click Submit Request.

  • I'm looking for a property manager. How can I learn more?

    Read about our services here, and please do not hesitate to contact us if you have any further questions!

Newest Listings

Looking for your next place to call home in Western New York? Check out our latest available properties below! Whether you're seeking affordability or space, we have options in both Niagara Falls and Buffalo to fit your lifestyle.

Tenants

Your Online Portal

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  • Leasing

    šŸ  Simple application and background check process


    šŸ  Clear lease terms explained before signing


    šŸ  Move-in inspection done with tenant present


    šŸ  Option to renew or go month-to-month when term ends


    šŸ  Landlord contact info provided for all communication

  • Maintenance

    šŸ§° Routine repairs completed quickly


    šŸ§° Emergency service available 24/7


    šŸ§° Tenants must help with basic upkeep (garbage, lawn, snow)


    šŸ§° Landlord provides tools for yardwork (mower, shovel)


    šŸ§° Tenant is responsible for damages caused by misuse

  • Communication

    šŸ“ž Contact us via phone or email anytime


    šŸ“ž Landlord may enter unit with notice for inspections or repairs


    šŸ“ž Lease renewal or rent change will be communicated in writing


    šŸ“ž Prompt communication if tenant has issues or concerns

  • Financials

    šŸ’µ Rent due on the 1st of each month


    šŸ’µ Late fees apply after the 5th day ($50)


    šŸ’µ Acceptable payments: check, money order, cash (as stated)


    šŸ’µ NSF checks may lead to cash-only requirement


    šŸ’µ Security deposit required (equal to one month’s rent)

  • Legal & Evictions

    āš–ļø Tenants must follow all lease rules and terms


    āš–ļø Violations may result in written notice or eviction


    āš–ļø 7-day cure period for non-payment or violations


    āš–ļø Abandonment may result in property being cleared out


    āš–ļø Tenant is responsible for legal costs if lease is violated

Owners

Backed by Innovative Technology

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enhanced communication

Stay connected and informed with built-in messaging, notifications, and emailing tools, all with fully mobile functionality to simplify collaboration. 

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24/7 access & property insights

Get on-demand access to financial statements, monthly summaries, year-end tax statements, and important documents from anywhere using our robust mobile capabilities.

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simplified & secure payments

Make and receive payments from the mobile-friendly Online Portal. Directly send funds for owner contributions, including emergency maintenance repairs, renovations, or reserves via eCheck or Debit Card.

Enhanced Communication

Stay connected and informed with built-in messaging, notifications, and emailing tools, all with fully mobile functionality to simplify collaboration. 

A black and white drawing of a graph with an arrow pointing up.

24/7 Access & Property Insights

Get on-demand access to financial statements, monthly summaries, year-end tax statements, and important documents from anywhere using our robust mobile capabilities.

A black and white drawing of a padlock on a white background.

Simplified & Secure Payments

Make payments from the mobile-friendly Online Portal. Directly send funds for owner contributions, including emergency maintenance repairs, renovations, or reserves via eCheck or Debit Card.

Management FAQ's

  • What services do you provide as a property manager?

    360 Management offers full-service property management, including:


    • Leasing and tenant placement
    • Rent collection and disbursement
    • Maintenance coordination
    • Eviction processing
    • Property advertising
    • Financial reporting
    • 24/7 emergency service response

  • What are your fees?

    • Management Fee: 10% of monthly rent
    • New Lease Fee: One full month’s rent
    • Lease Renewal: 0.25% of monthly rent
    • Eviction Processing: $100
    • Service Calls: $75 (business hours), $100 (after-hours emergencies)
    • Project Oversight: 25% surcharge on contractor invoices
    • Other service-specific fees may apply as agreed upon

  • When do I get paid?

    Owner payouts are issued on the 15th of each month. All funds are held in a separate trust account and are fully documented.

  • How long is the contract?

    Standard management agreements are for 12 months with the option to terminate by either party with proper notice (terms selected in the agreement).

  • Can you handle evictions?

    Yes, we are authorized to sign and serve notices, initiate eviction proceedings, and recover possession of the property if needed.

  • Do I have to approve maintenance or repairs?

    We handle routine and emergency maintenance. Owner approval is required for single expenses above a specified threshold unless it’s an emergency.

  • Do you manage both residential and commercial properties?

    Yes, we manage both residential and commercial properties.

  • How do you market vacant units?

    We utilize yard signage, online listings, social media, and our extensive tenant waitlist to quickly fill vacancies.

  • Who collects the rent and security deposit?

    We handle rent collection, late fees, and security deposit processing. Deposits are returned according to the terms in the lease and applicable laws.

  • Can I cancel the contract early?

    Depending on the selected terms in your agreement, early termination may be allowed with 60 days’ written notice.

Owner Services you can trust

What you can expect from 360 Management

  • Leasing

    šŸ“Œ Property is advertised and shown to prospective tenants


    šŸ“Œ Full tenant screening: credit, criminal, rental history, and employment


    šŸ“Œ Lease agreements prepared, signed, and stored


    šŸ“Œ Move-in inspections and checklists are completed


    šŸ“Œ Renewal options and terms handled by our team

  • Maintenance

    šŸ›  24/7 response to emergency repairs


    šŸ›  Routine maintenance scheduled and supervised


    šŸ›  Licensed contractors or vendors hired when needed


    šŸ›  Owner notified for large expenses over set limits


    šŸ›  Property prepared between tenancies

  • Communication

    šŸ’¬ Monthly updates on rental activity, repairs, and tenant concerns


    šŸ’¬ Direct contact for emergencies or critical issues


    šŸ’¬ Copies of leases, invoices, and reports available upon request


    šŸ’¬ Transparent updates on tenant issues and lease violations

  • Financials

    šŸ’° Rent collected and deposited into trust account


    šŸ’° Owner payouts issued monthly (on the 15th)


    šŸ’° Detailed monthly financial reports provided


    šŸ’° Fees clearly listed (management, leasing, oversight, etc.)


    šŸ’° Owner responsible for taxes and insurancešŸ’µ Rent due on the 1st of each month


    šŸ’µ Late fees apply after the 5th day ($50)


    šŸ’µ Acceptable payments: check, money order, cash (as stated)


    šŸ’µ NSF checks may lead to cash-only requirement


    šŸ’µ Security deposit required (equal to one month’s rent)

  • Legal & Evictions

    šŸ§¾ Legal notices served promptly


    šŸ§¾ Evictions handled from start to finish


    šŸ§¾ Security deposits managed per NY law


    šŸ§¾ Compliance with all NY State & Federal laws


    šŸ§¾ Representation in court when necessary

Contact us

Have a question? We’re here to help. Send us a message and we’ll be in touch. 

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